REALMARKET – TERMS & CONDITIONS

Effective Date: 7th July, 2026

Welcome to RealMarket, an online marketplace operated from Goalpara, Assam, India. By accessing or using our website, mobile application, or services, you agree to comply with these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our services.

1. About RealMarket

RealMarket is an online shopping platform that provides fast delivery of:

Grocery
Fruits & Vegetables
Medicines
Fashion & Apparel
Beauty & Personal Care
Household Essentials
Electronics & Accessories
Stationery
Baby Products
Pet Supplies
Other consumer goods

Availability of products and services may vary depending on your location.

2. Eligibility

You must be at least 18 years of age or use the platform under the supervision of a parent or legal guardian.

By placing an order, you confirm that all information provided by you is accurate and complete.

3. Account Registration

You are responsible for:

Maintaining the confidentiality of your account.
Keeping your password secure.
All activities conducted through your account.

RealMarket reserves the right to suspend or terminate accounts found engaging in fraudulent or illegal activities.

4. Product Availability

All products displayed are subject to stock availability.

RealMarket reserves the right to:

Cancel orders due to stock shortages.
Limit purchase quantities.
Modify product listings.
Remove products without prior notice.

5. Pricing

Prices displayed on RealMarket are in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes, delivery charges, convenience fees, and handling charges may be added during checkout.

In case of pricing errors, RealMarket reserves the right to cancel the order and issue a refund.

6. Orders

Orders become confirmed only after successful payment or order confirmation.

RealMarket reserves the right to reject or cancel any order for reasons including:

Incorrect pricing
Payment failure
Suspicious transactions
Stock unavailability
Delivery restrictions
Technical errors

7. Payment

We accept payment through:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

Payments are processed through secure third-party payment gateways.

RealMarket does not store your complete card details.

8. Delivery

RealMarket aims to provide fast delivery; however, delivery times are estimates only.

Delivery may be affected by:

Weather conditions
Traffic
Festivals
Government restrictions
Natural disasters
Technical issues
High demand

RealMarket shall not be liable for delays beyond its reasonable control.

9. Delivery Address

Customers must provide a complete and accurate delivery address.

If an incorrect address is provided:

Delivery may fail.
Additional delivery charges may apply.
Refunds may not be provided for failed deliveries caused by incorrect information.

10. Order Cancellation

Customers may cancel an order only before it is packed or dispatched.

Orders cannot be cancelled after dispatch except where required by law.

Perishable items may not be eligible for cancellation.

11. Returns & Refunds

Grocery

Returns are accepted only if:

Wrong product delivered
Damaged product
Expired product
Missing items

Fruits & Vegetables

Due to their perishable nature, returns are accepted only if products are:

Rotten
Damaged
Incorrectly delivered

Claims must be reported within 2 hours of delivery.

Medicines

Medicines are generally non-returnable except where:

Wrong medicine delivered
Damaged packaging
Expired medicines
Incorrect quantity
Products prohibited from sale

Prescription medicines may require valid prescriptions.

Fashion

Fashion items may be eligible for exchange or return within 7 days, subject to:

Original packaging
Unused condition
Original tags attached

Certain products such as innerwear, cosmetics, and personal care items may not be returnable for hygiene reasons.

Refunds will be processed according to the original payment method within the applicable processing period.

12. Quality Assurance

RealMarket strives to deliver fresh and genuine products.

However, slight variations may occur in:

Fruits
Vegetables
Packaged products
Clothing colors
Product images

Images are for illustration purposes only.

13. Prescription Medicines

Customers ordering prescription medicines agree that:

Prescriptions submitted are genuine.
Medicines are purchased only for lawful use.
RealMarket may refuse orders without a valid prescription where required.

14. Customer Responsibilities

Customers agree:

Not to misuse the platform.
Not to engage in fraudulent activities.
Not to upload harmful software.
Not to interfere with platform operations.
Not to violate applicable laws.

15. Promotional Offers

Coupons and promotional offers:

Have limited validity.
Cannot be exchanged for cash.
May be withdrawn without notice.
Cannot be combined unless specifically permitted.

16. Intellectual Property

All content including:

Logos
Brand names
Product images
Graphics
Website design
Mobile application
Software
Text

is the property of RealMarket or its licensors and is protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

17. Limitation of Liability

To the maximum extent permitted by law, RealMarket shall not be liable for:

Indirect damages
Loss of profits
Loss of business
Delivery delays
Product availability issues
Technical interruptions
Third-party service failures

Our total liability shall not exceed the value of the relevant order.

18. Third-Party Sellers

Some products may be sold by third-party vendors.

RealMarket acts as a marketplace where applicable and is not responsible for the acts or omissions of independent sellers beyond applicable legal obligations.

19. User Reviews

Customers may submit reviews.

RealMarket reserves the right to remove reviews that are:

False
Offensive
Misleading
Illegal
Spam
Promotional

20. Privacy

Use of RealMarket is also governed by our Privacy Policy.

By using our platform, you consent to the collection and use of information as described in our Privacy Policy.

21. Suspension of Services

RealMarket reserves the right to suspend or discontinue any part of its services without prior notice for maintenance, upgrades, security, or operational reasons.

22. Force Majeure

RealMarket shall not be liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, strikes, pandemics, government actions, internet outages, or transportation disruptions.